FAQ
Questions, answered.
Orders & delivery
How long does delivery take?
Most orders arrive in 3–6 working days. You'll get a courier tracking link by SMS once your order ships.
Do you deliver across India?
Yes. Enter your PIN code on any product page to check delivery to your area.
Is cash on delivery available?
Yes, for customer orders up to ₹0.
Will I get a GST invoice?
Yes — every order comes with a GST invoice you can download from your order page.
Returns & refunds
Can I return a product?
Yes, within 10 days of delivery. Request it from your order page with a reason and a photo.
When do I get my refund?
Within 5–7 working days after pickup, to your original payment method.
Becoming a partner
Does it cost anything to join?
No. Joining is free. Kits are optional and don't give a rank.
How do partners earn?
Only from product sales to real customers — never from signing people up. Rules are set out in the distributor agreement in our terms.
Can I change my mind after buying a kit?
Yes. You can cancel within 30 days of joining for a full refund on unused kit products.
When do I get paid?
Skyzen pays your earnings, after TDS, to your verified bank account on the 15th of each month. There is nothing to request. KYC is needed before your first payout.
Is TDS deducted?
Yes: 2% on commission payouts (20% if PAN is missing), once your commission crosses ₹1,000 in a financial year.
Still stuck? Contact us.