Return & Refund Policy
Skyzen Marketing Private Limited
Our commitment is to maintain transparency, trust, and fair business practices with every customer. Please review our policy guidelines regarding return periods, refund calculations, eligibility conditions, and complaint resolution.
Request returns within 10 days of delivery for all eligible products.
Full refund of remaining amount after applicable GST and shipping deductions.
Full statutory protection for damaged, defective, or incorrect products.
Grievances acknowledged within 48 hours and resolved within 30 days.
Return Period
Customers may request a return of eligible products purchased from Skyzen Marketing Private Limited within 10 days from the date of delivery.
The return request must be submitted in accordance with the company’s prescribed return procedure as detailed in Section 4 below.
Refund Policy
If a customer’s return request is approved, the refund will be calculated and processed as follows:
- The applicable GST amount and shipping charges may be deducted from the amount paid by the customer, subject to applicable laws and the terms disclosed at the time of purchase.
- The customer will receive a 100% refund of the remaining eligible amount after the permitted deductions.
- The refund will be issued through the original payment method wherever possible.
- The customer will be informed about the refund process and the expected processing time via email and SMS notification.
Refund Calculation Formula
Refund Amount = Amount Paid − Applicable GST Deduction − Applicable Shipping Charges* Note: In instances where the return is due to a verified defect, shipment damage, or erroneous dispatch by Skyzen, no deductions for shipping or GST shall apply.
Product Return Conditions
Standard Returns
For a standard return, the product must be in its original condition, with its original packaging and tags intact wherever applicable.
Statutory Consumer Protection
Customers’ rights under applicable law will be fully protected in cases involving defective, damaged, incorrect, or misrepresented products.
Return Procedure
To initiate and complete a product return, please follow these sequential steps:
- 1
Provide Invoice or Order Number
The customer must provide the purchase invoice or order number for verification.
- 2
Contact Customer Support Within 10 Days
The customer must contact the company's customer support team within the 10-day return period, or submit a request directly via the online return form.
- 3
Receive Return Instructions
The company will provide instructions regarding the return process and shipment/pickup of the product.
- 4
Product Inspection
Upon receipt, the returned product will be inspected in accordance with the applicable return conditions.
- 5
Refund Initiation
Once the return is approved, the refund process will be initiated in accordance with this policy and applicable laws.
Complaint Resolution & Grievance Redressal
Customers may contact the company’s Grievance Redressal Officer regarding complaints related to returns, refunds, product quality, or delivery.
Acknowledgement Window
48 Hours
The company will acknowledge receipt of any complaint within 48 working hours.
Resolution Window
30 Days
The company will endeavor to resolve the complaint within one month (30 days) in accordance with applicable requirements.
For escalation, please visit our dedicated Grievance Officer Portal.
Contact Information
For returns, refund inquiries, or support, please reach out through our official channels:
- Company Name
- Skyzen Marketing Private Limited
- Registered Office Address
- B-1 Vaishali Sector 5, Ghaziabad, U.P. 201010
- Customer Support Number
- +91 81207 26567
- Official Email Address
- skyzenmarketing13@gmail.com
- Grievance Redressal Officer
- To be added before launchContact Officer
Legal Compliance
This policy shall be governed by the applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (Direct Selling) Rules, 2021, and other applicable legal provisions.
Nothing in this policy shall limit or exclude any statutory rights available to consumers under applicable law.
Distributor & Partner Rights (Cooling-off & Buy-back)
As required by the Direct Selling Rules, independent partners have a 30-day cooling-off period to cancel starter purchases for a full refund, as well as statutory buy-back rights on unused, marketable stock if they choose to exit the network.
Skyzen Marketing Private Limited
“Our commitment is to maintain transparency, trust, and fair business practices with every customer.”